Privacy Polivy

Privacy Policy

Personal Data and Cookie Policy – Silentwood

To ensure a safe shopping experience at Silentwood, we have gathered all information on how we collect data, how it is used, and how your information is processed. When you accept Silentwood’s Terms & Conditions, you also accept our general cookie and privacy policy. We strive for complete transparency.

We do not sell personal data and do not disclose your personal information to third parties. Your information is only stored in our customer database.

1. Data Controller – How to Contact Us

Relax Nordic ApS
c/o Silentwood
Niels Bohrs Vej 17F
8660 Skanderborg
Tel: +46 84 00 20 130
CVR: 41801220
E-mail: contact@silentwood.com

By using Silentwood.com, you agree that we process your personal data in accordance with this policy. We are aware of the need for appropriate protection and responsible handling of your personal information.

2. Categories of Personal Data

When you shop with us, we need the following information in order to deliver your order:

• Name

• Address

• Phone number

• E-mail address

Silentwood does not collect personal data about you from third parties and does not store payment information such as card numbers, bank account numbers, or similar details.

3. Recipients or Categories of Recipients

Only Silentwood has access to the personal data we collect about our customers. We have strict guidelines for who can access this data. Only the people responsible for running the webshop and those handling the packaging and shipping of orders have access.

Additionally, customer service staff may access the information in order to help with questions about delivery, products, and similar matters.

4. Right to Withdraw Consent

You always have the right to request information about the data we have registered about you, and you may withdraw your consent at any time.

If you wish to access your data or withdraw your consent, please contact us at contact@silentwood.com.

Withdrawing your consent will not affect the legality of our processing based on your prior consent up to the point of withdrawal. Withdrawal takes effect from the time it is made.

You can also have incorrect data corrected at any time.

5. Your Rights

Under data protection rules, individuals whose personal data is registered have a number of rights in relation to a company’s processing of their information. To exercise your rights, contact us.

5.1. Right of Access – You have the right to see the data we have registered about you and related information.

5.2. Right to Rectification – You have the right to have inaccurate data corrected.

5.3. Right to Erasure – In certain cases, you have the right to have your data erased before the usual general retention period expires.

5.4. Right to Restrict Processing – In certain cases, you can request that the processing of your data be restricted. If so, we may only process the data (other than storing it) with your consent, for legal claims, or to protect a person or important public interest.

5.5. Right to Object – In certain cases, you have the right to object to our otherwise lawful processing of your personal data, including processing for direct marketing purposes.

5.6. Right to Data Portability – In certain cases, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transferred to another data controller.

You can read more about your rights on the Swedish Authority for Privacy Protection’s website: https://www.imy.se/privatperson/dataskydd/dina-rattigheter/.

6. Complaints to the Swedish Authority for Privacy Protection

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection. Their contact details are available at https://www.imy.se/.

7. Disclosure of Personal Data

Personal data provided to Silentwood is only disclosed to:

• Internal company departments

• Selected and trusted third parties who use the data to deliver goods or services you have ordered

• Business partners to register and maintain your user account

To further develop and improve Silentwood.com, we compile statistics on how visitors use the website.

The personal data is registered with Relax Nordic ApS and stored for five years, after which it is deleted.

We only work with data processors within the EU or in countries that can provide adequate protection of your data.

As a registered customer at Silentwood, you always have the right to object to registration. You also have the right to access the information registered about you. These rights are provided under the General Data Protection Regulation (GDPR). Requests should be sent to contact@silentwood.com.

8. How We Use Your Personal Data

We may use your personal data to:

• Process your online purchases (send your goods, etc.)

• Register and maintain your profile

• Allow you to participate in certain services (e.g., competitions or campaigns)

• Ship your goods/orders to you

• Ensure smooth operation and customer service for our webshop

9. Access to Your Data

You may request to see what information we have registered about you at any time. Contact us at contact@silentwood.com. You can always have inaccurate information deleted or corrected.

10. Cookies

Silentwood.com uses cookies to optimize the webshop and its functionality, making your visit as easy as possible.

You can delete cookies from your computer at any time. See instructions here: https://support.google.com/.